A change to make? Send us a message.
New hours, a sold-out dish or new photos: your dedicated OKO manager handles the updates while you run the restaurant. When the change is live, we let you know.
Two ways to make a change.
Yourself, in your dashboard
Ordering menus, sold-out dishes, opening hours and booking rules: change them in your browser, and they are live at once on your ordering pages and QR menus.
- Tarte tatinSold out tonight
- Opening hours12:00–14:30 · 19:00–23:00
- Bookings per slotUp to 6 tables
Live at once on your ordering pages and QR menus.
Or send it to your OKO manager
Website changes, new photos, or anything you would rather hand over: send it in the chat, and we confirm when it is live.
- Website
- Online ordering
- Menu
- Online orders
- QR menus
- Website
The jobs that come up in a working restaurant.
Holiday hours
Send the dates and opening times. We update the relevant hours and website information.
Menu and dish changes
Send a new menu or tell us which dish has sold out. We update the ordering menu and, where needed, the website menu.
New photos or a website notice
Send your photos or the details of an event or closure. Your manager updates the website and its languages.
Questions about working with us.
What is included?
Setup and your dedicated manager are included with the services you choose. Advanced website customisation and social content packs are quoted separately.
How quickly will you reply?
We reply within 15 minutes in your language. A person answers during the day; in the evening and at night, an AI assistant answers straight away. This is a reply time, not a promise that every change will be completed within 15 minutes.
How do I know a change is finished?
Your manager confirms when the update is live. The time needed depends on the request; a new website design takes more work than changing opening hours.
Do I have to contact you for every change?
No. You can edit ordering menus, dish availability and booking hours in the dashboard yourself. Your manager handles website content and can help with other updates.
What if something goes wrong during service?
Message us on WhatsApp or in the chat and describe what happened. We reply within 15 minutes; the AI assistant answers immediately in the evening and at night.
How long does setup take?
Usually about two days after you send your restaurant’s details and menu. We also move your menu and settings from your old tool.
Can you connect our existing till?
If it has an API, we develop the connector for free. The till vendor may charge its own fee.
Someone to help you get started.
Leave your restaurant’s details in the form. We get back to you within 48 hours, help choose the right features and set them up with you.
support@joinoko.com